Data Protection Complaints Procedure

This procedure covers concerns that Wealth Catalyst Limited, trading as Repton Estate Planning, has not handled someone's personal information in accordance with data-protection law. It includes collection, use, sharing, retention, security and privacy-rights requests. It is separate from our professional-service complaints procedure and any Institute of Professional Willwriters (IPW) route.

How to complain

You can raise a concern in any of these ways:

• Email office@reptonestateplanning.co.uk
• Call 0118 230 4987
• Write to Wealth Catalyst Limited, trading as Repton Estate Planning, 3 Repton Road, Earley, Reading, England, RG6 7LJ.
• Tell us verbally or use another reasonable accessible channel.

You do not need a special form, legal terminology or a particular format. Tell us what happened and how you would like us to contact you. We ask only for proportionate evidence of identity or authority where it is needed to investigate or protect someone's information.

Acknowledgement

The statutory direct-complaints requirements under the Data (Use and Access) Act 2025 took effect on 19 June 2026. The ICO guidance on receiving complaints explains the acknowledgement deadline and how it is calculated.

We acknowledge your complaint as promptly as practicable and no later than 30 days after receiving it. We aim to acknowledge within 5 working days; this is a service aim, not a separate statutory deadline. The legal 30-day acknowledgement period starts the day after receipt. If its final day falls on a weekend or public holiday, the deadline moves to the next working day.

We begin looking into the issue when we receive it rather than waiting for the acknowledgement period to expire.

Investigation and updates

We make appropriate enquiries without undue delay, consider the relevant facts fairly and keep you informed. If we need clarification, we will ask promptly. Allowing time to acknowledge does not create an automatic 30-day extension for the investigation or outcome. If the concern may involve a personal-data breach, we assess any separate response and reporting requirements promptly.

Outcome and further action

We explain our outcome, reasons, any corrective steps and available next steps without undue delay. We keep an appropriate restricted record of the complaint and actions, and review whether wider improvements are needed.

Your right to contact the ICO

You may complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. You do not lose that right by using, or waiting to use, our procedure. Our Privacy Notice explains other rights and contact details. Professional-service complaints remain subject to their separate agreed procedure.